Responses to truthkarma's Review

Respond to Review of ZenKitchen
by truthkarma

Review: We reserved at table at Zen Kitchen for 6:00 pm. We love the restaurant as the food is superb, upscale (expensive, but worth it) and all-vegan. Warning. This restaurant has become a victim of its own success. Throughout our meal we felt rushed by the servers who would do things like bring us another glass of wine from the wine pairing (in the Chef's Table menu) even before we were half-way finished the previous glass - Let's go - glug glug glug was the message we got from our server. We were not offered coffee and tea (which was part of the four-course meal) and it did not arrive with our deserts. The cutlery for the desert was placed directly on the surface of the table (not on a plate or napkin). Then the bill was brought to our table. We had to ask for our tea and coffee or we would never received it. When I finally got it, my coffee was stone cold and tasted off. To top it all off, right after I paid (but while we were still having tea) the Sommelier came to our table and asked if we wouldn't mind leaving now because he had other guests who needed the table. We left without objecting but with a different opinion of this restaurant. We were never advised at the time when we reserved that there was a "time limit" for tables. We arrived on time and expected a relaxed dining experience to celebrate a special occasion. Instead we were made to feel as if we had to hurry up and beat the clock for the sake of the restaurant. It appears that Zen Kitchen has become too popular and is now motivated by maximizing and possibly over-booking reservations. Consequently this leads to a tension-filled atmosphere and diners being asked to please leave. I would not be critical if patrons were advised in advance this was what they could expect. But this is a supposed to be an upscale restaurant. The bill for four came to $440 with tip. Too bad really. There aren't any other upscale vegan restaurants in the area...

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