Responses to Hoodwinked's Review

Respond to Review of Maitrea
by Hoodwinked

Review: My recent encounters with Maitrea were very disappointing. On two occasions when I went in without a reservation, I was treated very poorly. Even when I tried to make a reservation a couple days in advance, I was also snubbed. I was nothing but friendly and polite but got arrogant, dismissive treatment in return. On the third try, they had availability but were less than friendly upon seating me. On to the meal; I placed my order first, then my two companions. when they were done, the waiter then asked me what I wanted. I thought he meant to drink because I hadn't ordered a drink. I said I didn't want anything to drink and he said "no, to eat". I politely said that I had already told him what I wanted and then repeated my order. He hadn't written anything down the first time around so I thought he would write it down the second time, (upon realizing that he didn't remember the whole order two minutes after it was given) but he didn't the second time either. a few minutes later I got my meal and my daughter got hers. But the third meal didn't arrive with the rest. We waited a few minutes and then we started eating ours to avoid them getting too cold. More time passed. When the waiter finally reappeared, we asked where the other meal was. He said, blankly, "oh, yeah, no". That was it. I asked what that meant and he just repeated "oh, no". I asked if he even placed the order for that third meal and he then admitted that he hadn't. But he did not even offer to place the order then. He just stood there, vacant. no apology, nothing. There was not a language issue here , just a complete lack of professionalism. Since we were almost done with our meals at this point, we didn't bother pressing the issue about the third meal. What a disaster. the food itself was average. I got the sausage appetizer and the seitan goulash main dish. both were ok but certainly nothing to rave about. the whole experience was such a disappointment.


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