Responses to The Vegan's Review

Respond to Review of Whole Foods Market
by The Vegan

Review: First off, the vegan options are one or two per day. Although I believe there are maybe 1 to 2 more options that are vegan but the ingredients say they have butter or cheese which I think is incorrect. But when you ask an employee the ingredients they read you the sign as if you were unable to read it yourself. The thing is the food is put out at the hot food bar without the ingredient cards. Then someone goes through the hundred or more ingredient cards they have and picks the one they think matches the dish. Several times I looked at a dish and was all but sure there was no Parmesan cheese in it, even though cheese was listed as an ingredient. But being the vegan I am I ask someone jut to make sure. One employee will ask another and then one who claims to know will look at the card and then tell me what the ingredients are. This is after I ask the simple question, 'did you use Parmesan in this?'. They have to read the card to know??? I am simply trying to point out to them that the wrong card is there and asking them to verify with the chef. At other Whole Foods they will. Meanwhile one time when I challenged someone and said, they must be wrong because, 'just look, there is clearly no cheese' they then went to the back to check. And keep in mind I explained that I am a vegan so I am glad it doesn't have the cheese but I just need to make sure. The person then angrily goes back to find the answer. She then comes out with a bunch of cheese and before I know it she is spreading it on the dish. I exclaim 'what are you doing?'. She then says she is putting cheese on the dish so I won't have anything to complain about. I never complained, I just politely asked a question. So to punish me, knowing I can't eat the dish with cheese she throws it on before I can stop her. In general I love Whole Foods markets but due to the many experiences I have had at the hot food bar I almost never go to this location. Updated from previous review on Tuesday November 08, 2011 Updated from previous review on Friday November 11, 2011 Updated from previous review on Monday January 07, 2013

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