Responses to tmeash's Review

Respond to Review of Sugar Bear
by tmeash

Review: What a find! This ice cream parlor and cafe has more vegetarian options than many restaurants in nearby Kalamazoo. Their menu clearly lays out what can be made vegan and gluten-free. They also have an allergy list for each dish and ice cream flavor. It's a great place to bring both omnivores and vegans. I had a veggie quesadilla with a gluten-free tortilla. It was average in flavor and portion size. They have 4 flavors of So Delicious ice cream which I had put into a milkshake with Oreos. The mini size is perfect! I can't wait to go back for a sandwich and soup or local Ope's products. My server did not seem familiar with the vegan and gluten-free items on the menu but she did make sure to double check everything with the kitchen and was very friendly.


Posted by CourtneyBuhl on Friday, November 16, 2012
Thank you - reviews help our business so much. I am the owner and I so appreciate when people take the time to write one. I felt compelled to respond not just to thank you BUT to assure you that ALL my servers NOW are informed!! I myself have Celiac and if I go to a restaurant that boasts Gluten Free and the server seems uniformed and lacks confidence....I leave. I am too afraid to get sick. Sadly, with our big renovation and some system crashes I was not able to be on the floor as I always have been and train the wait staff. I discovered in late September that the training of the staff was not to my standard. I am SO HAPPY to say that is no longer the case!!! :-) Any staff that did not show the effort and enthusiasm needed to learn, know and serve and inform my customers are no longer here. It is a tough job working here as it is a complicated menu. I also have recently found a larger nicer (hard to find when gluten free is involved) tortilla that is gluten free and I am so excited. I hope soon the world will catch up with us and GF items will be larger and not so pricy. I hope I (or my awesome new chef) get a chance to cook for you. I can promise you, we won't disappoint. Should you come in, ask if I am in....I would like to thank you in person for your post! Maybe a Vegan ice cream on the house ;-). Thanks again and have a wonderful holiday. We are open all year and hope to see you soon!
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