Respond to Review of Green Earth Vegetarian Cuisine - Ottawa
Review: We went to Green Earth yesterday for (Saturday) lunch. I was excited about a new vegan restaurant in town! The ambiance is nice, if a little institutional. [edited by wm- see terms]. The menu is mostly vegan and very extensive. Generally, the food was decent but a little bland. The side salad that comes as a side dish is a sad, limp pile of shredded lettuce and carrots with a flavourless dressing. Dessert was excellent and I would consider returning for the dessert alone. The cheesecake was magnificent. The biggest problem I had with this restaurant was the service. The service was slow, and the waitstaff did their job in very slow stages. It took a few minutes to be seated, another few minutes to get the menu, another few minutes for water, etc. In between courses, the service was inattentive and painfully slow. Someone on staff would come out to the dining room, bring someone cutlery and go back behind their counter (instead of checking in on the other diners, taking orders, etc). It took dessert a half-hour to get to us and only after we walked up to the counter and asked about it (another table had ordered the same two desserts, they said, and they forgot about us - even though we were seated in the front window in plain view). Water was filled up once in the ninety minutes we were seated. We had to ask for cutlery. We had two people serving us and weren't sure of who our real waiter was. Overall, the service was appalling. I attribute it to beginner hiccups but, in my opinion, you have to hit the ground running when you open a new restaurant and have the service (at least) fine-tuned from the beginning. I would only go back for their daytime buffet so I wouldn't have to wait for service. We went to the counter to pay (not wanting to wait another half-hour for someone to return to the table) and the woman behind the counter (one-half of our wait staff) said it was hard to find good waitstaff for a vegan restaurant. At least she acknowledged that it was terrible but she didn't do anything to make up for her fellow staff. No excuses, please. Honestly, the food is not good enough to warrant the terrible service. We left frustrated and disappointed.