Responses to JannieInTheSun's Review

Respond to Review of Loving Hut - Orlando
by JannieInTheSun

Review: I have been a very frequent patron for 5 years bring in friends and family and meet-ups, but no more after yesterday. This is not the first time I have had problems there and although the food is delicious, the service has often been poor. Perhaps cultural differences are part of the blame, but rudeness is rudeness in any culture and the waitress yesterday was simply rude. I ordered a cappuccino at the counter, paid $4 including tip and sat down to wait for a friend to join me for the buffet. The waitress did not start to make my drink and went on to do other things. After several minutes, I asked another waitress to check on my drink and put it in a take-out cup (so it would stay warm). I still did not get my drink. Twenty minutes passed and the place was getting busy and then the waitress came up to me and, as I again inquired about my drink, she very loudly told me that I had to get up and move because she wanted to give my table to other people. I have never been so embarrassed as to have all these people look at me while I was being kicked out of my chair! At that point, I went up to get my money back and they made me a quick cup of coffee that was not like the ones I usually get, and was cold. As often as I dine there and frequently order the same thing, I still have to ask 2 - 3 times for spices and condiments I requested when I ordered. The food is brought out one person at a time and sometimes the wait is excessively lengthy, even in slow times. When it is busy, I have always shared my table with others because the place is small. Loving Hut does not have the right to kick paying people out of their seats. If Loving Hut cannot accommodate the busy times with good customer service, then they should not offer a buffet. If they are unable to make a cappuccino within a few minutes of request, then don't offer to sell it. It is not acceptable business to treat current customers poorly and make their experience unpleasant because they are in a hurry to serve other people. Staff should be trained on etiquette and compassion like their spiritual leader, Supreme Master Ching Hai teaches. I am sad to say that I am going to have to find somewhere else to eat vegan for awhile, maybe for good. I was very embarrassed yesterday. I am also quite disappointed because I like the food and the atmosphere, just not the service.


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