Respond to Review of Lula's Sweet Apothecary
Review: Love the "ice cream" but a few weeks ago braved the bitter cold on a Tuesday night to visit with my husband and, even though the place was empty, found the music in the background so loud that it was painful. Not only was it not my taste (though I could have tolerated it at the right volume) it was impossible for my husband to hear me while standing next to me. The place is very small. Even with more than just the two of us there it would have been very annoying. Nonetheless, we had gone out of our way to get there and wanted to stay; I had planned to buy Rescue chocolate, a tee shirt, and sundaes for us both. So we nicely asked the clerk to turn the music down. He refused, saying he was not allowed to touch the music. We got our ice cream "to go" (one serving only and nothing else) and left. I emailed Lula and was told that indeed the music, including the volume, was part of the "atmosphere" and the clerk was right in refusing to turn it down. The message was fairly clear: Lula's would rather lose a customer than do something as simple (and unrelated to the product they are selling) as lowering the volume of their background music.
Posted by Jerr202020 on Friday, February 22, 2013
Oh, yes and I found the music banal and grating, too and feel it was just annoying and didn't add anything to the 'experience.' I would just go to Stogos and call it a day ! I won't bother going there anymore. I gave them a few tries and feel there are so many great places in the East Village it doesn't make sense to waste your time where your patronage isn't appreciated.
We went to Stogos instead and it rocked ! Stogos