Responses to Kaz-angelcake's Review

Respond to Review of CLOSED: Elliots For Natural Choice
by Kaz-angelcake

Review: Elliotts used to be a lovely retreat in this busy market town. I recently visited to find it quite changed. A gluten free scone I bought was inedible (compacted dust, which disintegrated on touch) and when I approached the manager to exchange it, her response was astonishing. She was aggressive and rude, and actually raised her voice and demanded to know why I had bought a gluten free scone if I was not coeliac. She created quite a scene. I have got to say, I have never experienced anything like it in my life. The decor was generally run down and toilets were dirty. Not surprising, I will not be going back. There is a new health food shop cafe in town, go there instead, I will. I would have given this a zero rating, but the system only allows a minimum if 2!! Updated from previous review on Friday August 26, 2011 Updated from previous review on Friday August 26, 2011

Responses

katherine newman
Posted by katherine newman on Tuesday, January 31, 2012
Hi, I became the new owner of Elliott's in October last year (2011). Quite a few customers have commented on the positive changes we have made in the few months we have been there, with a particular emphasis on customer servive being the priority and it would be lovely if you gave us another try. We have recently re-decorated and are in the process of a general refurbishment scheme so hopefully you will see an improvement.
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