Responses to Take It Back's Review

Respond to Review of La Mano Verde
by Take It Back

Review: I've eaten at La Mano Verde (LMV) at least 15 times, so of course I love LMV's food. However I have a major complaint: their really bad (!) service! LMV always points out how they are all about haute cuisine (which their food is), but that also should say something about a certain level of service (and theirs isn't). This time around it took two hours for our main dishes to get to the table, and when we complained about all our plates and dishes being cold (they were NOT raw food), the owner just said that it can't be. Great, so five people can't tell if their dishes are cold or not. Really?! And what really disturbs me is that the owner always has his thumb in the dishes he brings to the tables. Gross! Once he even collected a drop from the wine bottle neck at our table with his (unwashed) finger and slurp it up right in front of us (I was lucky that I don't drink wine). Not only that this is not haute cusine-style, it really is gross. We also always had too look after the waiter to serve us, instead of him looking out for us. Since I love LMV's food I will keep going to eat there, but their service is so terrible that I have to warn everybody to not expect a service that comes anything close to what haute cuisine is all about. I just wish LMV would realize how they really need to improve their terrible, terrible service.

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