Responses to katieleej's Review

Respond to Review of Loving Hut
by katieleej

Review: Loving Hut is right around the corner from me - great convenience food for my family's weekly take away! As others have said, it's such a relief to walk into somewhere and know that you can eat everything on the menu without question! I discovered this gem about 6 months into my vegan journey and have loved trying everything on the menu. The food and flavours are generally fantastic. The lasagne is a hands-down family favourite, closely followed by the vegetable korma. Hubby loves their spring fried rice. Servings are generous and reasonably priced ($11-$14 for mains). We share meals and always have leftovers. I must say, I have tried all their desserts and dislike them all! The cheesecakes are bland and I feel sick every time I bite the chocolate cake (hubby occasionally orders it). Sorry folks - am surprised to read so many reviews praising them when I find them all foul. Desserts from menu much better but are pretty basic. Ice cream with an Oreo stuck on top, for example. Now to the cons (yes, even I can see they exist!). The atmosphere is pretty average - "canteen feel" agreed by previous review. If only they had table cloths and were set with cutlery and maybe a candle, the ambiance would change dramatically. It's self-serve cutlery, napkins, water and other condiments. It seems each choice that detracts from the place is for cost-cutting purposes. The service is hit-and-miss. They're all about pushing people thru, with zero customer connection. I have stopped several staff members at the counter and forced them to look me in the eye and say hello. ONE exception - a gorgeous, friendly young girl who, after 2 years of regular visits, is the only one who acknowledges me as a returning customer. Wish I knew her name. Everyone wears jeans and they're not too interested in accommodating special requests. Service just downright sucks. Good service is very important to me, so it says a lot about their food that I keep coming back. Also agreed that there is a whole lot of fake meat going on in the menu. The 'cutlets', though tasty, are hardly a health food. They even have fake prawns!! Kinda wish they'd avoid fried, sugary, mock-meat items on the menu. I asked what was in the lasagne cheesy sauce (it's freakin awesome) and was told it's just flour, sugar and water!!! So that makes me sad. I'm a vegan for health reasons. All that said, the food is super tasty and an ideal place to take skeptical carnivores. I'll remain a loyal regular despite their downfalls.

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