Respond to Review of Loving Hut
Review: My partner and I have been to this restaurant a couple of times and although the food is great, the service - not so much. The first time we went it was a busy Saturday night and it didn't take us too long to order our food and be seated - maybe 15 mins with a packed restaurant. The food came out quite quickly as well - except for our desserts. We waited 30 mins after we finished our mains before asking where our dessert was. 5 minutes later, my partner got his dessert - but it was the incorrect one. We got it switched over and again asked where my dessert was (which was choc mint ice cream). The waitress said she'd check on it. 15 minutes later we stopped the same waitress as she walked past and then she remembered and rushed back into the kitchen and I got my dessert straight away. Considering it was 2 scoops of ice cream with an oreo on top - it should have come sooner. And my partners dessert was a slice of cake that was in the glass display case so we really shouldn't have waited so long. The problem was even though they had enough staff when we first sat down, 2 large groups came in for what looked like birthday parties. As soon as these groups ordered their food it seemed like they had priority over everyone else. But despite this, the food was good! The second time we went, the food was great but again the service wasn't. This time it was a Tuesday night so there were less people in the restaurant but they only had 2 people working! One was taking orders and the other had to run out the food. Again we waited too long for our food and my partner kept having to go up to check on it. Again, I was a little disappointed by the service but the food was good. I'll probably still go there as my partner and I do enjoy the food, but we will probably get take away instead. If you go there, two things to note: First - on Tuesday they have a 10% discount. Second - it may seem like they have starters (which are listed as snacks) but they don't. They make the snacks and mains at the same time and bring out the dishes as soon as they are done. So sometimes you may find your main coming out before the snack. They don't tell you this when you go there and some people get confused.