Respond to Review of Greens Restaurant
Review: Here is the letter I wrote to Greens following my experience there... no response so I am posting it here: We flew down from Seattle for 2 days for a very special vegan/vegetarian tour of San Francisco - We had all the restaurants picked-out and were so excited to be able to take the time off and experience some of San Francisco's finest dining. Unfortunately, our experience at Greens left quite a bit to be desired. Our server did not seem particularly knowledgeable about the menu, and had to examine our menus to *attempt* to inform us as to which items were vegan or could be made vegan. He also seemed confused about gluten-free vs. vegan, telling us that the hoisin sauce was not vegan, then returning to say that it was vegan, just not gluten-free. His descriptions of how another dish, the Sampler could be made vegan by leaving off the cheese left-us feeling like part of the meal would be taken-away, rather than how it could be enhanced in any way. We did end-up ordering the spring roll starter - which was delicious, and my entrée was the Red Curry and his was the sampler. The Red Curry was inconsistently cooked, with some of the vegetables raw, and others fully-cooked. The Thai Cabbage Slaw was a very unsuccessful marriage to the curry. The Sampler was only mediocre, and certainly felt incomplete made vegan. Unfortunately, the worst part of the meal was the service. The Server did not check-on us once during our meal, though he made numerous trips to the neighboring tables. Once we were finished eating, we kept waiting for him to come-by and offer-us dessert. I had to flag-down a neighboring waitress to ask her to request our server to come-by. He did not. Of course by this time, dessert was sounding less appetizing. I then flagged the other waitress again to ask her to please deliver our check which was passed-on to our server. Once he delivered our check, he never came-by to pick-up the credit card to allow us to pay. We sat patiently for quite a while, until I finally had to ask the hostess if she could run our credit card. She was very apologetic, and told us that she wished that we had had a better dining experience. We had been looking forward to eating at Greens for a long time! The night before, we had eaten at Millennium where we had one of the best and most delicious dining experiences ever, and expected more of the same.