Responses to sam-i-am's Review

Respond to Review of Udipi Cafe
by sam-i-am

Review: Udipi, in Duluth GA, was GREAT when it was Banaras (sp?). I returned when it changed names and ownership. The first time was just ok. Service was not great and I was not impressed with the way mgmt. treated their water server/bus girl. The food was good but they refused to assist with my vegan concerns. Went a second time. Service was great if you were from India. I waited a very long time to order but noticed "others" were being catered to. It irritated me and before I left, I wrote them a very nice "letter" and made them aware of my concerns. I had actually planned on never returning again. Third visit, not my choice, one of my very best friends is Middle Eastern and wanted to try Indian food for the first time. So we went. It was a nightmare!!! They treated her so horribly, I wanted to get up and leave. For example: She asked for a side of tofu and they refused to bring it to her, saying "That does not go with that (menu item) it is not served that way." I asked "Can you just put some tofu in a bowl and bring it out...we will pay for it?" He said "No" and walked away. My friend got up and went to the bathroom and I called the owner over and told him that I knew he could go in the kitchen, get a bowl, and put tofu in it. That I was aware it was not how they served the dish but it was what she wanted. He said "I will do it." He was irritated. My friend came out at the end of that conversation and told him "No, it's okay. I'm fine. Don't worry about it I will eat it the way you want me to." When he brought it, it was without the tofu. Sad... I WILL NEVER EVER RETURN THERE AGAIN!

Responses

You must login to post a response

Login | Register (see member benefits)