Respond to Review of Hugo's - West Hollywood
Review: I told the host at the door "two" and he asked me to hold on while he brought someone else to their table. A few minutes went by but he didn't emerge. A hostess walked up and asked if I had been helped, so I said, "I think so...", and chuckled. She said, "You either have or you haven't", then walked away with another party to seat them. WOW #1 After I was taken to my table by the guy, the server came to the table, said hello, and asked if we had been to Hugo's before (no) and if we had special dietary preferences (yes). I told her my daughter and I are vegans. She spent a few minutes explaining the menu, telling us the triangle next to each item means it's vegan, etc. We ordered the Vegan Mac & Cheese for a starter and the Lentils & Leafy Greens Burrito for an entrée. We sat and waited 15 minutes with empty water glasses before the macaroni came out. When it did, I looked at it, sniffed it, poked at it with a fork, & then called the server over. "Is this vegan?", I asked. "No it's not, I thought you ordered the Traditional Macaroni & Cheese." WOW #2 We JUST told her we were vegans and she went over the vegan menu with us. We then waited 10 minutes before the Vegan Mac & Cheese came out. It was a weird, greenish colour and was mostly peas, mushrooms, and onions. Huh? That's macaroni & cheese?! It didn't taste very good at all, like an Indian dish gone wrong, and it reminded me of something you'd make from a box, like a Casserole Helper-type meal. We then asked the server if the rolls were vegan. She said, "Uh, hmm, yeah." Ten minutes later she asked if we needed anything (she had yet to bring out the rolls), so I reminded her about the rolls by saying, "Are the rolls vegan?". She then asked a guy from the kitchen walking by (carrying giant Campbell's cans - cheap ingredients for such expensive food), and he said, "Yeah", so she brought us two a few minutes later. Our burrito came out looking okay. We got the homemade chips as the side. I tried the chips and was letdown in a MAJOR way. They looked good but were inedible. Some were still soggy. The only flavour they had was a 'burnt' taste. I cut into the burrito & was disgusted by how soggy it was. Everything inside just oozed out. We didn't eat it but asked for it to go. When the bill came it had the Traditional Mac on there, then was removed. Printed on the receipt, the reason said: "Changed Mind". WTF? I didn't change my mind, YOU brought me the wrong food! WOW #3 I paid, left, and will NEVER return.