Responses to SusanHecht's Review

Respond to Review of Palm Greens Cafe
by SusanHecht

Review: Such a huge disappointment and waste of precious getaway time, when my husband and I (both vegans) convinced an omnivore friend who was visiting from New York to go to Palm Greens for brunch on Mother's Day. We arrived, placed our order at the counter for what sounded like wonderful vegan breakfast food, sat down with our coffee and iced tea, and chatted. After about half an hour, we started wondering what was taking so long. Then we noticed that the three or four other tables didn't have food, either. After about 45 minutes since ordering, my husband inquired at the counter about our orders, and found out that THEY HAD NEVER SENT OUR ORDERS TO THE KITCHEN. Same for all the other customers who were sitting there without food! At that point they jumped into action, and food starting trickling out of the kitchen, and soon, every other table had their food, including people who had come in after us. My husband inquired again, now at least 1 hour and 15 minutes since we'd initially ordered, and our food still wasn't ready (and I suspect they had lost our orders yet again, and weren't even making it), so we asked for our money back, and we left. I'm just shocked that a restaurant can be operated so spectacularly badly that the counter staff did not notice that no food was coming out of the kitchen. Nor did they even offer us a piece of toast to tide us over, or some other gesture to show that they cared at all that they threw a wrench in our Sunday morning. I really try to support vegan-friendly restaurants and overlook less-than-wonderful service, but there is simply no excuse for treating people this way.

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