Responses to MrDesai's Review

Respond to Review of Saraswathy Bavan
by MrDesai

Review: As it's local to us (10mins walk away) we end up going here regularly BUT no more after several bad experiences of customer service! Too many to list but here goes with some of them: 1. Taking our order but serving people who have come in after us! These people just happened to be South Indian and we got the feeling they got preference over us!! 2. No acknowledgement of mistakes! The staff are so untrained and dis-respectful - when they make mistakes and we kindly point them out they become all defensive and take it personally! 3. Liars! Once our order didn't come even after 40 mins of waiting! We asked the manager and he said "its coming" - even though other people who came after us were being served before us! He went to the kitchen and how would you know in 5mins our order came! Obviously they had forgotten about our order! 4. Once the food came so late that it was cold! Asked to heat it up - and it took another 10 mins to come!! After the first 2 times we thought we'd give them a go but no more now!

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