Responses to sheenat's Review

Respond to Review of Vinehouse Cafe
by sheenat

Review: Sought out this cafe on a recent visit to Helmsley. Although the menu and location were impressive unfortunatley the service left a lot to be desired. The delay for food and drinks was unacceptable - I queried the wait as I knew people who had come in after me had received their food but was told that all the food orders were processed in order (quite clearly they were not as we were still waiting.) The food order when it arrived was wrong, we pointed out this out to the waitress when she brought it to the table (she then insisted it was right!) It meant queueing up again at the servery again to get the correct food, there was no apology either for the delay or incorrect order. The cafe was not busy at the time so that cannot be the reason for the poor service.

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