Responses to andiepan's Review

Respond to Review of CLOSED: Fressen
by andiepan

Review: We decided to go to Fressen tonight for an early dinner, since we were craving vegetarian food and heard it was delicious. We were the first patrons to enter for dinner service and upon arrival, a thin woman with light blonde hair exclaimed from the middle of the restaurant, "you're going to have to come closer, I'm not coming to the door!" so, we approached her and sat down at a booth. The lighting and ambiance seemed nice, though the bossa nova music was quite loud. The thin, blonde server poured us some water and briefly explained the tapas style menu for sharing. Her "vibe" was slightly cold, but we didn't think much of this at first. My dining companion requested that the music be turned down a bit and the server barely made eye contact and grunted, "okay". The music was never turned down. We decided on the sweet potato, coconut and ginger soup to start and shared the braised fennel and taro dumplings. The food arrived in good time, considering there was only 2 other tables of patrons in the restaurant. While the food was delicious, the server did not acknowledge us throughout the meal, except to remove our plates. She did not check-in with us to see how the food was nor did she seem to care we were even there. After we finished our meal, she said, "Do you want dessert?" in a tone that seemed annoyed that we were taking up her valuable time. We quickly replied "no". We purposely left a less than 10% tip in hopes that she would recognize this form of communication as " poor service". The food was really good, however , our server's attitude and body language made the dining experience truly unpleasant. Both of us are not planning to go back to Fressen for this very reason. There are plenty of restaurants in this neighborhood where the food is good AND the servers are professional.


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