Respond to Review of CLOSED: Fressen
Review: My partner and I had brunch at Fressen yesterday. We had been there for dinner before, so we assumed it was the same set-up - Tapas style menu, one smallish dish after the next, so between the 2 of us we ordered three things: the corn fritters, scrambled tofu and wheat-free waffles. We were a little shocked when all three rather large dishes appeared on our table at once! The presentation was beautiful and the food was indeed tasty (and I sure do appreciate being able to count on good vegan food in Toronto), but the server hadn't warned us about the quantity of food, nor had she offered to stagger the delivery of the dishes, so we ate our fritters and tofu first, but by the time we got to the waffles they were cold and super soggy from the syrup (which is supposed to be served on the side, but our server tipped the little dish over onto the waffles before it arrived to us) and juicy fruit it was sitting on/in. About the service - our experience was hit and miss. Both me and my partner have extensive serving experience, so we know what good service looks like. The server who seated us was not particularly friendly - she hardly made eye contact, didn't smile and along with the lack of assistance with our ordering (as mentioned above) she neglected to bring us the complimentary mini muffins that are supposed to come at the beginning of the meal. It made me think of the phenomenon some of my other friends who've worked in the biz have commented on recently about Queen West restaurants - that the servers act like they're doing you a favour by showing up at your table at all. The second server we had however (it seems that both of them take care of all tables in the place) was quite the opposite - she smiled, was attentive and chatted with us about how the melon on our plates was from a local farm. If we had just had the second server and had been offered more guidance in ordering, we'd have left really pleased, because, as I said, the food itself was great! PS. As a holistic nutritionist, a quick tip if you also plan on going there for brunch: Be sure to eat the 5-6 pieces of melon on your plate first for better digestion. We couldn't eat all of ours (3 meals x 6 pieces = 18 pieces of melon, yikes!) so we asked to have the rest wrapped up and enjoyed it at home.