Responses to dinakourda's Review

Respond to Review of Shojin - Downtown LA
by dinakourda

Review: My party of 13 had a reservation at 5 pm last night. The food was delivered as quickly as possible, however, there were about 20 diners out on the "patio" and I think they did the best they could with both 5 pm reservations. One drink and one sushi roll item were missing from our order. The food was good and so was the service until the end. I asked for the check and presented the manager with a 20% off coupon (that was provided as a thank you from a volunteer event by a local farm animal sanctuary). He said, no - our party was too big and it couldn't be used. I asked him what the maximum amount of diners we could have on a coupon and he said 4 (even though a maximum wasn't specified). I told him to split the bill 4 and 9 and he refused. He also refused to split the bill in any way (cash/credit card/completely). I insisted he do something and he told me I could use it next time. Since I'm from OC, I told him it wasn't practical and he told me he'd "fix" the check. When presented with the revised check he told me he took the drinks off and didn't want to help us determine what amount that was. He finally found the original check in the trash and the discount amounted to only 10% of the total bill. As a result, my dozen friends and I are not interested in returning to Shojin. I will NEVER go back to that type of poor customer service. Oh and their desserts are really bland and not very sweet at all.


You must login to post a response

Login | Register (see member benefits)