Responses to ShellLillian's Review

Respond to Review of Ethos Vegan Kitchen
by ShellLillian

Review: I hate that I can't give them 1 star. My husband and I have been to Ethos probably a hundred times, so we have had the opportunity to have nearly every item on the menu multiple times. We have discovered a few things about the restaurant: 1. There are the most basic cooking errors made almost constantly. I do not believe I have ever returned a plate of food at any restaurant other than Ethos, yet nearly every time we go something is burnt to a crisp, completely raw, or otherwise inedible. Usually these errors are very inconsisent, though we have never had a calzone that was cooked on the inside (leaving the dough the texture of chewed gum) or broccoli that wasn't black it was burned so badly. Not only are these careless kitchen errors, but somehow these items get from the kitchen to our tables without anyone noticing or caring. The chefs also do not seem to understand that "fake" chicken is easy to overcook, because sometimes it comes to my table dry and rubbery (it's Gardein chicken, so I know what it should taste like) 2. Certain dishes are low on flavor or poorly prepared. Seitan is not hard to make and I travel around the country eating delicious house seitan at all kinds of restaurant (not all are even vegan places). Yet Ethos can't seem to produce seitan that isn't overly salty with a strange, bitter aftertaste. Their gravy tastes like oil and water mixed with ground pepper. Another item that really is not hard to make. 3. While it is nice to have a restaurant where I can easily order anything off the menu (since this is a rarity in Orlando, I'm assuming that this is why the place is still in business), I don't understand why there is no fried "chicken" or fries (even fancy, oven baked sweet potato fries would work if traditional ones are below Ethos) available at a place that claims to serve comfort food. 4. The brunches used to be the most fantastic part of Ethos, but lately the food quality has been lacking. The bread used for french toast has changed to a cheap sandwich bread (remember when you were a little kid and tried to make french toast from Wonder Bread? Yeah. That), and everything, while edible, just isn't quite as stunning as it used to be. 5. Service used to be downright terrible, but it has improved so much over the past 6 months or so. Which is wonderful, except as service improves the food seems to get worse.

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