Responses to Uncle Champion's Review

Respond to Review of Buddha's Veggie
by Uncle Champion

Review: I think the food is good but allot of it is over priced. Then again I find all the vegan friendly restaurants in Calgary to be allot more expensive then Vancouver so maybe this is a non issue. What really bothers me about this place is the rude communication skills of the employees. Maybe its a language thing and I'm being insensitive but I have had so many problems with this place over the years that at this moment I can't ever imagine wanting to go back. We were driving into the city from over an hour north. When we were 15 minutes away I called and told the women on the phone that I was 15 minutes away and time was a little tight asking if I could pre-order. She said that I couldn't pre order I could only order ahead if it was pick up. Telling me I have to order when I get there. 15 minutes later our party arrives and the staff inform us that the kitchen is closed for half an hour so they could all have lunch together. WHY WOULDN'T YOU TELL ME ON THE PHONE WHEN I TRIED TO PRE ORDER AND TOLD YOU I WAS 15 MINUTES AWAY?? I needed to get to the airport and couldn't wait another 30 minutes to order. What really bothers me is that they didn't take ANY responsibility for what they said on the phone. If they told me the kitchen was closing in 15 I would have tried to make alternate plans. When I asked then why I wasn't just told that, they just starred at me. Then one of the ladies said "How are we suppose to know when you're coming in." Which makes no sense since I did specify this on the phone. On the up side I have to applaud them for having reasonable priced lunch specials now and the food is very good. I wish them no ill and I would love to see their business thrive but this was not the first time I have walked away super frustrated. Is it just me?

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