Responses to jocelynk's Review

Respond to Review of Sweet Basil's Cafe
by jocelynk

Review: I was disappointed in the vegan reuben. While it was nice that they used Field Roast slices, the sandwich was thin and slapped together. The chips they served alongside the sandwich were stale.

Responses

johnsowa
Posted by johnsowa on Friday, February 22, 2013
as the chef owner of Sweet Basil's I'm sorry you did not have a great experience at our cafe.I do however have to respond to your review. Our vegetarian Rueben is made with Field Roast slices, one of the best products on the market. It is flat and does not fold and stack like Pastrami. I put four slices per sandwich, one more than the recommended portion, a mound of sauerkraut, french dressing and two slices of swiss cheese or Vegan Cheese if requested, on whole wheat bread. All this goes on a Panini Grill which flattens the sandwich to some degree. It is one of our most popular vegetarian sandwiches. Our chips are gluten free all natural corn and we do not store it from day to day. So I have a difficult time understanding your negative review. We take great pride in what we serve, how it is served and customer satisfaction. We are less than 3 years old and are rated #1 on both Yelp and Trip Advisor. We sincerely appreciate our guests reviews good or bad when they are justified.
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