Responses to Cathylee's Review

Respond to Review of Borrowed Earth Cafe
by Cathylee

Review: I really want to give this place a great review as I love the food. I have been a regular customer and even taken the classes offered and yet after spending hundreds of dollars at this place the owners still do not acknowledge with a smile or hello. Sometimes they are down right rude. I have suggested the place to several co-workers and three of them had horrible experiences with the rude service. I don't ever talk about it any more. I finally stopped in after about a month of being away and not even a hello or "nice to see you again". This place could be packed all the time if Danny and Kathy knew how to treat people a bit better.I can't figure it out as they are wonderful during the classes, funny and personable. I actually stopped in one day after a class ($75.00 a class) and tried talking to the owner on how much I enjoyed the class. I was greeted with a grunt and no comment. I was shocked. There are plenty of great places in Downers Grove where you can get a plate of "greens" I plan on returning one more time but three strikes and you are out. They need to take a lesson from The Cellar Door, just down the block on good customer service skills.

Responses

mornings1stlight
Posted by mornings1stlight on Tuesday, June 12, 2012
I have been going to Borrowed Earth Cafe on average once or twice a month for over a year, and never once did they treat me poorly. They always smile, say hello, and engage in conversation. Perhaps they are picking up on an unpleasant vibe from you.
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