Respond to Review of Herbivore - Berkeley
Review: Like so many other vegans and veggies, I waited with baited breath until Herbivore finally openened. In the beginning, I was just so excited to have a new veg place to eat in the hood that I overlooked a few instances of really bad service & mediocre food. Wait staff were rude - actually argued with me when I politely pointed out that my dish came with quinoa and not rice, which is what they gave me. This was actually for a birthday dinner where several other dishes were either completely wrong - or just sloppy. Even worse - the staff is slow & lazy. Once I actually sat & watched my food sit on the counter for a full 40 mins before it made its way to my table. I was angry at first, but then it became a joke of us betting how long it would take to get my food. The restaurant was mostly empty - there was no excuse for this type of service - except for the staff all congregating behind the counter goofing off. The table next to us was also quite peeved. Already on the fence about continuing to give this restaurant more chances, I convinced myself to give them another shot. The food was inedible & the service was worse - no water, no waiter, all while the staff again goofed off & ignored customers. I gave them at least 6 more chances to get their act together hoping they would improve (I so badly wanted them to be a successful ambassador of veggie food) but I give up. If at all possible, things had gotten worse. My food tasted as if it had sat out all day, veggies were overcooked yet cold, the food was so salty that one bite made our tongues actually sting (not exaggerating - it was disgusting!) and the mashed potatoes were obviously made with vanilla soy/rice milk. When I brought this to my server's attention, they told me that they didn't make the potatoes with vanilla soy milk. Duh! - but someone carelessly did on this occasion as there is no other clear explanation for vanilla flavored potatoes. Yuck! I did not finish my meal and felt like vomiting the rest of the night after this last horrible experience. I naturally asked to speak to the manager & was told that one wouldn't be there until Wednesday - a full 5 days later! Also, it seems there is NEVER a manager on duty there! Bottom line: there is not enough space in this review to tell you all of the many awful experiences I have suffered at Herbivore. Sadly, my friends all feel the same way and we have all vowed never to go back. R.I.P. Herbivore - you could have been great, but you suck!