Respond to Review of Merit Vegetarian Restaurant
Review: we ordered the fake chicken drumsticks. they came with terrible bad oil smell and had this awful meaty bbq flavor/smell. we took one bite and I realized I couldn't eat them. I asked why they smelled so bad of oil and if they reused the oil. they said they didn't and they wouldn't take it off the bill. I said fine and to give me my bill. I told the woman after i paid very nicely that when someone can't eat the food and it doesn't taste right, it's bad customer service to make them pay. It's the cost of having a restaurant that sometimes you lose a little money in the short term to gain a customer. If they would've said I'm so sorry, I'll take this off the bill - I would have tipped very well and eaten something else. Chinese ppl need to understand that customer service is a part of what a restaurant should do, esp. one that is trying to motivate people to become vegetarian..