Responses to octavia's Review

Respond to Review of Bircher-Benner
by octavia

Review: I'd give it 0 stars if I could. After moving to Peru, I was truly ecstatic to find a place like this. The waiter was really nice and helpful. The menu options look really good and even though I didn't like what I ordered, I wanted to keep trying other things. The thing that completely ruined my experience was the extremely rude person sitting in front, the manager? the cashier?, a young, short woman. She was very unwelcoming from the start, I don't even think she made eye contact. I asked her several things about the products on display but she seemed annoyed and told somebody else to talk to me, as if I wasn't even there. I decided not to let that bother me. After eating, I went to where she was and asked her (very politely) for my check, she only nodded. Ten minutes later the waiter came back and she hadn't told him anything. I came over and told here I wanted to pay but she was on the phone and she didn't even look at me, she just said 'one moment'. That was it for me, I told her to charge me right now and she yelled at me 'can't you see I'm on the phone'. I told her to hang up the phone and give me my tab, which she did. I said that she was very rude and she was very confrontational and kept asking me 'what did I do'. I tried to reach the manager to no avail. I'm a vegetarian and I wanted to make this my place of choice but this young woman ruined it for me. There's another place in Alcanfores and Benavides, which is much better, albeit with less options. I'd still like to contact the manager, so if s/he reads this, please contact me.


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