Responses to Jaine's Review

Respond to Review of CLOSED: Black Bo's
by Jaine

Review: We don't usually mind bad service that much (everyone has off days) but this was probably the worst I've ever experienced. Bo's is cozy and has a nice atmosphere, but became clear really quickly though that our waitress was either very drunk or off her face on something. We began with a parsnip soup (ok but a bit bland) and a smoked tofu nori roll drizzled in blue bolls, which was odd. Both starters were drizzled across the table as they were served :D For mains, we both had an asparagus and nut burger. It came on a bagel with some salad, and was fine, but very expensive at £11 each. The waitress had forgotten our drinks, and two tables who'd arrived just after us left as they still hadn't ordered, while others looked baffled as she slurred at them and dropped things everywhere. We opted to have dessert somewhere else as others were still waiting to be served at all. Our meal (two beers, soup, nori, two burgers) should have come to £41.15, which we thought was expensive for what we'd had. When the bill came, it was really difficult to decipher. The waitress had worked out the total on the back, but on the front, had added an extra tenner to the total. We queried it, and she said it was the way they'd always done the service charge. We said we'd give her a pound tip and no more. In hindsight I'm gutted we gave her anything at all; she was blitzed, the service was awful, then she tried to scam us. We can't afford to eat in expensive places that often, so it's special when we do. This was a truly horrible way to chuck money away.

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